General terms & conditions
Various holiday closures in Europe (Christmas, Easter, European summer holidays) will affect lead times. Great Dane will confirm your approximate lead time at time of placement of your order.
Lead Times are approximate only and subject to the volatility of international shipping. Great Dane cannot be liable for shipping issues outside of our control.
Orders on our suppliers are not placed until the deposit is received and cleared. Production lead time commences on this date.
Timber and leather are natural products, and as such variations will occur and no guarantee can be given to exactly replicate the features displayed on floor stock or product images, either printed or on screen.
Please refer to our website for care information and warranty conditions.
Quotes are valid for 30 days from the date they were issued.
Cancellation or amendments must be made within 48 hours of the original deposit being received and will incur a 5% administration fee of the total order value.
No cancellations or amendments can be accepted after 48 hours of order placement.
As the goods are custom made to your specific dimensions and/or finish; returns or refunds will not be given except where required by consumer law.
Please choose carefully because we are unable to accept returns for customer change of mind.
For Orders with a value of $3,000.00 or more a 50% deposit must be paid upon placement of order.
The second and final payment of 50% is due within 7 days of the goods arrival into our Melbourne warehouse.
For Orders up to $2,999.00 in value or less, 100% payment must be paid upon placement of order.
All goods must be paid in full and funds cleared prior to delivery.
American Express payments only are subject to a 2.0% credit card surcharge payable at the time of each individual transaction.
To pay by EFT you must use the document reference number for all payments, located in a box in the top middle of your quote or invoice i.e. #112
BSB: 083 004 (National Australia Bank) Account Number: 367 819 493
Unfortunately, Great Dane is longer set up to accept payment by cheque.
Prices are all in AUD and GST is included unless specifically noted.
Goods will not be loaded for final local client delivery until final payment has been received and cleared.
Delivery charges are not included unless specifically noted in your quote.
Standard delivery includes a single delivery per order, ground floor, during normal business hours, Melbourne and Sydney metro areas only, unless otherwise noted. Assembly and placement of the Great Dane furniture items (not including Lighting) is included. The Great Dane delivery team will take away all our packaging from your delivery site.
Storage is free for the first two weeks once your goods have arrived and we have notified you. After this time storage charges of $200.00 per order will apply for each week or part week we store your goods unless agreed prior in writing.
Note; Payment of balance outstanding is required in the first week of the goods arriving.
You must inspect all product on delivery.
You must notify us if the products are not in accordance with the Quotation, Sales Order or Sales Invoice within 48 hours of delivery. Failing such notice and to the extent permitted by statute, the products and their condition will be deemed to have been delivered and accepted by you.
Great Dane Furniture may, from time to time, send you relevant newsletters or promotional material, in line with the company’s marketing activity. Should you wish not to receive such content, please unsubscribe at the bottom of the email. Alternatively, you can kindly let one of our sales staff know and you will be removed from all lists moving forward.